Frequently Asked Questions
Everything you need to know about our equestrian-inspired fashion and collectibles.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the United States.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn apparel and unopened accessories. Items must be in their original packaging with all tags attached to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your limited edition models and apparel restocked?
Our limited edition items are produced in set quantities and are generally not restocked once they sell out. We recommend signing up for our newsletter to stay notified of new releases.